1. Who we are

Neiden ("we", "us", "our") is a creative/technology studio. We act as a Data Controller for personal data we collect via this website and our contact channels. If we process data on behalf of a client, we act as a Data Processor according to that client’s instructions.

Contact: privacy@neiden.studio
Registered office (example): 221B Baker Street, London, UK (replace with your actual address)

2. Scope

This Policy applies to:

• Visitors to our website and subdomains.

• Prospective and existing clients, partners, and vendors who contact us or engage our services.

• Candidates who apply for roles via our forms or email.

This Policy does not cover third‑party websites and services linked from our site.

3. Information we collect

We collect the minimum necessary data to operate and improve our services.

a) Data you provide

• Contact details: name, email, phone, company, role.

• Project information: goals, timelines, budget ranges, files you share.

• Hiring data: CV/portfolio links, work history, references.

• Billing: invoicing details (handled via our accounting/payment providers).

b) Data we collect automatically

• Usage data: pages viewed, time on page, referring pages/UTM, device, browser, OS.

• Approximate location: derived from IP (city/region level).

• Cookies/IDs: essential cookies for site function; optional analytics/marketing (see Section 7).

c) Data from third parties

• Analytics & ad platforms: aggregated metrics and audiences (e.g., Google Analytics/Ads).

• Recruitment sites: candidate info when you apply via integrated platforms.

• Public sources: company websites, LinkedIn, and similar.

We do not seek or store sensitive categories of personal data unless legally required or you explicitly provide it and consent (e.g., disability accommodations during hiring).

4. How we use data (and legal bases)

We process personal data for these purposes:

• Provide and improve our services (Legitimate Interests / Contract).

• Respond to inquiries and proposals (Legitimate Interests / Pre‑contract).

• Project execution and account management (Contract).

• Recruitment and talent management (Legitimate Interests / Consent where required).

• Analytics and performance to understand site usage (Consent, where required).

• Security and fraud prevention (Legitimate Interests / Legal Obligation).

• Marketing communications with opt‑out options (Consent / Legitimate Interests, depending on jurisdiction).

We do not sell your personal information.

5. Data sharing

We share data only when necessary:

• Service Providers / Processors: hosting (e.g., Vercel/Framer/Netlify), analytics (e.g., Google Analytics), email and CRM tools, recruiting platforms, payment and accounting systems, cloud storage. These providers are bound by contracts and process data on our behalf.

• Legal & compliance: where required by law, court order, or to protect rights and safety.

• Business transfers: in the context of a merger, acquisition, or asset sale, subject to safeguards.

6. International transfers

If we transfer data outside your country/region, we rely on appropriate safeguards (e.g., Standard Contractual Clauses, UK IDTA/Addendum) and assess vendor practices. You can request details at privacy@neiden.studio.

7. Cookies & tracking

We use:

• Essential cookies (strictly necessary) for security and core functionality.

• Analytics cookies (optional) to measure traffic and improve content.

• Marketing/advertising cookies (optional) to measure campaigns.

You can control cookies via our banner (where shown) and in your browser settings. Blocking some cookies may impact site performance.

8. Analytics & third‑party tools (examples)

• Google Analytics for aggregated traffic stats (IP anonymization where supported).

• Search Console for site performance insights.

• Email/CRM tools for inquiry management and newsletters (unsubscribe anytime).

• Recruitment tools for application processing.

We avoid collecting more data than needed and configure tools to respect privacy.

9. Data retention

We keep data only as long as necessary for the purposes stated here:

• Inquiries and proposals: typically 12–24 months.

• Client/project records: typically 7 years post‑engagement (for legal/accounting).

• Recruitment data: typically 12 months (unless you consent to longer).

• Analytics data: typically 14–26 months, depending on tool settings.

We may retain information longer if required by law or to resolve disputes.

10. Your rights

Depending on your location, you may have rights to:

• Access the data we hold about you.

• Rectify inaccurate or incomplete data.

• Erase data (right to be forgotten).

• Restrict or object to processing.

• Portability of your data.

• Withdraw consent where processing is based on consent.

To exercise rights, contact privacy@neiden.studio. We will verify your request and respond within applicable timelines.

California (CPRA)

California residents can request access, deletion, correction, and information on disclosures. We do not "sell" personal information as defined by CPRA. You can also limit use of sensitive personal information where applicable.

EEA/UK (GDPR)

If you are in the EEA/UK, you may lodge a complaint with your local supervisory authority. If we appoint an EU/UK representative, their details will be posted here.

11. Children’s privacy

Our services are not directed to children under 13 (or the age defined by your jurisdiction). We do not knowingly collect data from children. If you believe a child provided data, contact us to delete it.

12. Security

We use reasonable technical and organizational measures (encryption in transit, access controls, least‑privilege practices). No method is 100% secure; please use strong passwords and secure networks when sharing files.

13. Do Not Track

Some browsers offer Do Not Track (DNT). Because there is no common industry standard, our site may not respond to DNT signals. You can manage cookies via our banner and your browser.

14. Third‑party links

Our site may link to third‑party websites. We are not responsible for their privacy practices. Review their policies before providing personal data.

15. Changes to this Policy

We may update this Policy from time to time. We will post the revised version with an updated "Last updated" date. Material changes may be communicated via notice on the site or by email.

16. Contact

Questions, requests, or complaints: privacy@neiden.studio
If email isn’t an option, write to our registered address listed above.

This Policy is provided for informational purposes and does not constitute legal advice.